FAQs

The item is a gift. Will you include a package slip in the package? 
All items will arrive in a ready to gift jewelry box. We believe in reducing waste as much as we can which is why packages will not include a slip. If you need a printed package slip, please contact us immediately after your order. 

Custom Orders
If there's a particular jewelry piece you like and I do not offer the color, length/size of your preference or you want a small modification, please feel free to email me. I'm happy to do any custom orders, but depending on the ask, it will require a longer processing time.

How should I care for my new piece?
To ensure your jewelry piece stays in good condition, please remove jewelry before coming in contact with water, perfume, lotions, etc. Avoid wearing jewelry pieces to sleep. Store in a cool/dry place and keep your jewelry in a plastic zip lock bag.  

Does you offer wholesale or open to sell in brick and mortar?
For large quantity orders, please contact me at hello@aloajewelry.com

Is your item suitable for children of babies?
Jewelry items sold on this website are NOT suitable for children and babies. Small jewelry parts can be a choking hazard and should be kept away from children.